• Tollfree no: 1800-180-7777
  • Mail Us: contacthpgb@hpgb.bank.in

Grievance

What's New

Grievance

A. Stepwise escalation process shown on the HPGB page

Level Where to Complain Timeline / Trigger Contact / Mode
Level 1 Branch / Regional Office First lodge the complaint here. HPGB indicates 21 days for resolution at this level. Branch Manager or Regional Manager / Senior Regional Manager.
Level 2 Principal Nodal Officer Escalate if unresolved within 21 days or if you are not satisfied with the reply. Sh. Karam Veer Singh Shekhawat
Principal Nodal Officer (General Manager),
Himachal Pradesh Gramin Bank, Head Office,
VPO Gutkar, Teh Balh, Distt Mandi - 175021.
Phone: 01905-227502
Email: gm2hpgb@hpgb.bank.in
Level 3 RBI Banking Ombudsman Escalate if unresolved within 21 days at the bank level or if you remain unsatisfied. Banking Ombudsman, RBI,
Main Market, Kasumpti, Shimla, HP - 171009.
Phone: 0177-2627320

B. HPGB-specific grievance page details

For Himachal Pradesh Gramin Bank, use the official HPGB grievance page for correct branch and officer routing: https://www.hpgb.bank.in/grievance

  • The HPGB form asks for Name, Mobile, Email, Account Number, Branch, Category, and Problem.
  • HPGB categories shown include HR Related, Loans Related, Transaction Dispute, IT Products Related, Vigilance, and Other.
  • HPGB header lists Tollfree no: 1800-180-7777 and Mail Us: contacthpgb@hpgb.bank.in

C. HPGB officer contacts for complaint redressal

S.No Name Designation Telephone
1 Sh. KVS Shekhawat General Manager (Inspection & Audit Department) as Principal Nodal Officer 01905-227502
2 Sh. Surender Kumar Chief Manager (Inspection & Audit Department) as Nodal Officer at Head Office 01905-227507
3 Sh. Anurag Joshi (AGM) Regional Manager as Nodal Officer at Regional Office Mandi 01905-237501
4 Sh. Arun Thakur Regional Manager as Nodal Officer at Regional Office Dharamshala 01892-222076
5 Sh. Vijay Aggarwal Regional Manager as Nodal Officer at Regional Office Chamba 01899-225625
6 Sh. Bavesh Thakur Regional Manager as Nodal Officer at Regional Office Solan 01792-221318
7 Sh. Rishi Sood Regional Manager as Nodal Officer at Regional Office Hamirpur 01972-225230

D. Complaint checklist before submission

  • Keep account number/customer ID ready, but never share OTP, PIN, CVV, or password.
  • Attach or retain screenshots, SMS/email alerts, transaction references, passbook entries, or debit card/UPI reference numbers.
  • Write dates, amounts, branch name, and contact number clearly
  • Record the complaint reference number and follow up after the stated timeline.
  • For cyber fraud, call 1930 immediately and also inform the bank.

E. Corruption related Complaints

Sh. Ajay Gangadhar Kadu

Addl. Chief Vigilance Officer

Punjab National Bank

Zonal Audit Office, Mumbai

First Floor, United Tower, Building No. 25, Sir P.M. Road, Fort

Mumbai-400001

Phone: 022-68540847

E-mail: addlcvomumbai@pnb.co.in